Refund policy

Your right to cancel (physical goods)

If you change your mind, you can cancel your order within 14 days of the day you receive your goods, without giving a reason. To cancel, email hello@artisanoperations.co.uk with your order number. You then have a further 14 days to send the goods back.

Some of our products are dispatched directly by our supplier partners, so please email us before returning anything and we will give you the correct return address. Goods must be returned unused and in their original condition where possible. Unless an item is faulty or not as described, you pay the cost of returning it.

We will refund the price you paid, including standard delivery, within 14 days of receiving the goods back (or evidence that you have sent them). We refund to your original payment method. If you chose a more expensive delivery option, we only refund the cost of standard delivery.

Faulty or incorrect items

Your rights under the Consumer Rights Act 2015 are not affected. If an item arrives damaged, faulty or not as described, email us within 30 days with your order number and a photo. We will offer a refund, repair or replacement, and we will cover return postage.

Digital downloads

Digital products, such as our PDF travel packs, are delivered by email immediately after payment. At checkout you will be asked to agree that delivery starts straight away and to acknowledge that you lose your 14-day right to cancel once the download is made available. If a file is faulty or does not open, email us and we will replace it or refund you.

Services

For services, such as the Business Operations Health Check, you may cancel within 14 days of booking. If you ask us to start work within that period and then cancel, we may charge for the work already done. Once the service is complete, the cancellation right no longer applies.

Contact

ARTISAN OPERATIONS LTD, 27 Old Gloucester Street, London WC1N 3AX. Email hello@artisanoperations.co.uk.